Thank you for choosing our customisation service. We strive to provide you with the best possible outcome and experience. Refunds cannot be provided after you receive the email that your order is in process. This is because at this point, our team has already started working on personalising your item, and the time and effort required for this customisation cannot be refunded. We appreciate your understanding in this matter.
Please note that refunds will not be provided for the following situations too:
We appreciate your business and hope that you will be satisfied with our customisation service. If you have any questions or concerns, please do not hesitate to contact us.